Privacy Policy

1. Introduction

TelsDeli ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our learning platform service. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information that you provide directly to us and information generated through your use of our Service:

Account Information

• Email address
• Name
• Password (stored securely using industry-standard encryption)
• Profile information you choose to provide

Usage Data

• Quiz scores and performance metrics
• Experience points (XP) and achievements
• Learning activity and progress
• Product reviews and feedback you submit
• Time spent on various features

Organization Data

• Team membership and role information
• Organization name and settings
• Manager-employee relationships for team features

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Track your learning progress and display achievements
• Generate leaderboards and team performance metrics
• Send you service-related communications
• Respond to your inquiries and support requests
• Analyze usage patterns to enhance user experience
• Protect against fraudulent or unauthorized activity

4. Data Storage and Security

Your data is stored securely using Supabase, a trusted cloud database platform that provides enterprise-grade security. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls limiting who can view your data

5. Data Sharing

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• With your organization's managers for team features (performance data, leaderboards)
• With service providers who assist in operating our platform (e.g., hosting, analytics)
• When required by law or to protect our legal rights
• In connection with a merger, acquisition, or sale of assets

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data

To exercise these rights, please contact us at the email address below.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

8. Cookies and Tracking

We use essential cookies to maintain your session and remember your preferences. We may also use analytics tools to understand how users interact with our Service. You can control cookie preferences through your browser settings.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@telsdeli.com